Southwest Airlines apologizes for removal incident
SAN JOSE -- The airline that kicked a San Jose mother and her two-year-old son off of a recent flight has apologized. A spokesperson for Southwest Airlines says the air carrier regrets the inconvenience Pamela Root and her son Adam went through after flight attendants removed the pair from the plane before take off in Amarillo, Texas. She added the airline fully backs the flight crew's decision.
Root and her son were on their way home to San Jose and were forced to stay the night in Texas with family before flying back to the Bay Area the next day.
The airline says the staff did the best they could to calm the child who was screaming before takeoff. Southwest gave Root a refund plus a 300 dollar voucher to cover her expenses.
